Remote Contact Center Specialist — Data-Driven Customer Care

MaziCTools; United States; Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Free food and refreshments

Paid Time Off (PTO)

Disability insurance

Job summary

Auto-Owners Insurance is seeking a motivated Remote Contact Center Specialist to join our customer-focused team. This entry-level role emphasizes research, clear communication, and the ability to guide customer interactions across phone, email, and live chat.

You will work remotely, use CRM and MS Office tools, and collaborate with colleagues to resolve issues, collect feedback, and improve service delivery while upholding company policies.

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Minimum of 1 year of customer service experience, preferably in a call center environment.
• Remote-ready with strong time-management and self-discipline.
• Familiarity with CRM software and Microsoft Office; quick learner of new tools.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and live chat.
• Utilize CRM to track interactions, document issues, and record resolutions.
• Conduct research to provide accurate solutions and product knowledge.
• Communicate clearly and professionally, upholding company image.

Skills

Research skills

Leadership

Communication

Adaptability

Customer service mindset

Education

High school diploma

Some college coursework

Tools

CRM software

Microsoft Office

Job description

Auto-Owners Insurance is seeking a motivated Remote Contact Center Specialist to join our customer-focused team. This entry-level role emphasizes research, clear communication, and the ability to guide customer interactions across phone, email, and live chat.

You will work remotely, use CRM and MS Office tools, and collaborate with colleagues to resolve issues, collect feedback, and improve service delivery while upholding company policies.