Senior Customer Care & Rentals Specialist

Enterprise Holdings; Murrieta (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility seeks a Customer Assistance Representative Sr (CAR Sr) at our Perris, CA location to provide high-level customer service for branch and rental needs. The role involves face-to-face interaction, handling reservations, rate quotes, and inquiries, and supporting sales and administrative tasks.

The position requires strong communication, at least 1 year in customer service or related fields, and availability Tue-Sat.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service, retail, sales or administrative support experience.
• Authorized to work in the United States without sponsorship.
• Open availability to work 40 hours/week Tue-Sat, 18+.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Sales
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Job description

Enterprise Mobility seeks a Customer Assistance Representative Sr (CAR Sr) at our Perris, CA location to provide high-level customer service for branch and rental needs. The role involves face-to-face interaction, handling reservations, rate quotes, and inquiries, and supporting sales and administrative tasks.

The position requires strong communication, at least 1 year in customer service or related fields, and availability Tue-Sat.