Remote Customer Care Coordinator Path to Advocate

Capital One; Helena (MT); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a Remote Customer Care Coordinator for Auto Servicing. You will handle general account and payment questions as the first line of support, and manage offshore/web-support escalations with ownership and empathy.

The role emphasizes leadership and shaping the customer experience from the ground up, with a Monday–Friday 10:00 AM–7:00 PM CST schedule and 100% work-from-home setup.

Qualifications

• High school diploma, GED, or equivalent.
• At least 2 years in customer service or call center.
• At least 1 year using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care by demonstrating deep empathy.
• Champions customer-first advocacy through active listening and end-to-end ownership.
• Provide exceptional service for general account and payment questions.
• Navigate and resolve complex escalations from offshore agents.
• Ready to grow your career into a customer advocate role.

Skills

Customer service

Call center experience

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Capital One is seeking a Remote Customer Care Coordinator for Auto Servicing. You will handle general account and payment questions as the first line of support, and manage offshore/web-support escalations with ownership and empathy.

The role emphasizes leadership and shaping the customer experience from the ground up, with a Monday–Friday 10:00 AM–7:00 PM CST schedule and 100% work-from-home setup.