Remote Care Coordinator: Grow as a Customer Advocate

Capital One; Juneau (AK); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is hiring a Work From Home - Customer Care Coordinator in Auto Servicing. You will be the voice of our company handling general account and payment questions and managing offshore and web-support escalations. This full-time, remote role requires strong leadership to shape the customer experience from the ground up.

The position offers a 100% work-from-home setup with a standard Monday–Friday schedule and a salary in the listed ranges for U.S. locations.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.
• At least 3 years of Customer Service or Call Center experience.
• At least 1 year of experience in the Financial Industry.

Responsibilities

• Provide world-class customer care by demonstrating deep empathy
• Champions customer-first advocacy through active listening, resolving complex issues with end-to-end ownership
• Provide exceptional service for general account and payment questions
• Navigate and resolve complex escalations from offshore agents
• Ready to grow your career into a customer advocate role

Skills

Customer service

Call center experience

Google Suite / Office

Education

High School Diploma / GED

Job description

Capital One is hiring a Work From Home - Customer Care Coordinator in Auto Servicing. You will be the voice of our company handling general account and payment questions and managing offshore and web-support escalations. This full-time, remote role requires strong leadership to shape the customer experience from the ground up.

The position offers a 100% work-from-home setup with a standard Monday–Friday schedule and a salary in the listed ranges for U.S. locations.