Remote Customer Care Pro — Benefits & Growth

Alight Solutions Ltd; New Hampshire; Remote; USD 35,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with company match

Paid Time Off and holidays

Job summary

Alight Solutions in the United States is hiring a Customer Care Representative to work virtually from home. You will handle high volumes of inbound calls, explain healthcare benefits, 401k plans, leaves of absence, and payroll, delivering empathetic support to clients.

The role requires strong communication, reliability, and the ability to learn complex information quickly. A minimum of four years in customer service and flexible hours are expected; remote work arrangements are supported where

Qualifications

• Empathy and excellent verbal and written communication.
• Experience in customer service and handling inquiries.
• Ability to adapt in a fast-paced environment and accept feedback.
• Comfort with multi-tasking across multiple applications while on calls.
• Remote work readiness with reliable internet and home setup.

Responsibilities

• Handle a high volume of inbound calls from employees to address questions about health benefits, 401k, and payroll.
• Process transactions such as enrollments and updates, and assist with retirement elections.
• Proactively communicate with customers and research information as needed.
• Navigate multiple tools and systems while maintaining a live customer interaction.
• Support and educate clients to ensure understanding of benefits and plans.

Skills

Empathy

Communication

Customer service

Multi-tasking

Remote work readiness

Education

High School diploma

Associate's degree

Bachelor's Degree

Job description

Alight Solutions in the United States is hiring a Customer Care Representative to work virtually from home. You will handle high volumes of inbound calls, explain healthcare benefits, 401k plans, leaves of absence, and payroll, delivering empathetic support to clients.

The role requires strong communication, reliability, and the ability to learn complex information quickly. A minimum of four years in customer service and flexible hours are expected; remote work arrangements are supported where