Remote Auto Glass Customer Care Specialist

Safelite; Columbus (OH); Teletrabalho; USD 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) plan with company matching

Tuition reimbursement

Paid training

Weekly paychecks

Associate discounts

Resumo da oferta

Safelite is offering a fully remote customer support role with starting pay of $18.00 per hour. The position requires a dedicated, distraction-free workspace and specified home-office equipment, along with high-speed internet and direct Ethernet connection.

Training is Monday–Friday for three weeks, with shifts in the Eastern time zone. Applicants must be at least 16 years old with a high school diploma or equivalent, and have prior contact center or customer service experience.

Qualificações

• Experience in a contact center or customer service role.
• Comfortable working in a highly structured performance-based environment.
• Able to set up and maintain a remote work environment with reliable tech setup.
• Must be 16+ years old and have high school diploma or equivalent.

Responsabilidades

• Professionally handle inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Enter claim data into production systems while on a live call.
• Guide customers through filing a glass claim with empathy and rapport.
• Verify insurance coverage and deductible amounts and communicate these to customers.
• Assist customers with scheduling repair or recalibration services at a Safelite location or partner shop.
• Utilize provided systems to enhance the customer experience and resolve issues.

Conhecimentos

Customer service

Contact center experience

Remote work setup

Empathy

Formação académica

High School Diploma or equivalent

Ferramentas

CRM / production systems

Descrição da oferta de emprego

Safelite is offering a fully remote customer support role with starting pay of $18.00 per hour. The position requires a dedicated, distraction-free workspace and specified home-office equipment, along with high-speed internet and direct Ethernet connection.

Training is Monday–Friday for three weeks, with shifts in the Eastern time zone. Applicants must be at least 16 years old with a high school diploma or equivalent, and have prior contact center or customer service experience.