Remote Customer Care Leader & Coach

JCPenny; Alaska; Remote; USD 45,000 - 65,000; Full time

Job summary

JCPenny is seeking a Remote Supervisor, Customer Care for the Customer Care Contact Center. This leadership role provides direction, coaching, and day-to-day guidance to associates to deliver exceptional service and meet or exceed company customer service metrics.

The successful candidate will drive performance, mentor team members, monitor key metrics, and collaborate with cross-functional partners to ensure operational excellence in a fully remote environment.

Job description

JCPenny is seeking a Remote Supervisor, Customer Care for the Customer Care Contact Center. This leadership role provides direction, coaching, and day-to-day guidance to associates to deliver exceptional service and meet or exceed company customer service metrics.

The successful candidate will drive performance, mentor team members, monitor key metrics, and collaborate with cross-functional partners to ensure operational excellence in a fully remote environment.