Customer Experience Lead: Omnichannel & Coaching

JCPenney; Dardenne Prairie (MO); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

401(k) with Company match

Paid vacation/holidays

Associate discount

Job summary

JCPenney is seeking a Customer Experience Supervisor II to drive profitable sales growth by leading and engaging associates, coaching on customer service, and delivering omnichannel experiences. The role focuses on training, checkout excellence, and proactive staffing to optimize store performance.

Successful candidates will guide associates in customer interactions, process improvements, and performance standards while fostering a One Team culture and adherence to company initiatives.

Qualifications

• Direct customer service activities to maximize sales and service.
• Coach and mentor associates on checkout procedures and service behaviors.
• Lead scheduling, training, and onboarding to maintain performance standards.

Responsibilities

• Direct customer service activities and model outstanding service.
• Train, mentor, and coach cashiers on checkout procedures.
• Shift resources to checkouts to reduce wait times during peak periods.
• Coordinate interview processes and new hire orientations.
• Manage omnichannel processes including pickup and delivery workflows.
• Support performance standards and safety initiatives.

Skills

Customer service

Coaching

Leadership

Omnichannel

Sales

Job description

JCPenney is seeking a Customer Experience Supervisor II to drive profitable sales growth by leading and engaging associates, coaching on customer service, and delivering omnichannel experiences. The role focuses on training, checkout excellence, and proactive staffing to optimize store performance.

Successful candidates will guide associates in customer interactions, process improvements, and performance standards while fostering a One Team culture and adherence to company initiatives.