Customer Experience Supervisor I: Service & Training Lead

JCPenney; Plantation (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching store associates, delivering training initiatives, and ensuring exceptional checkout experiences. This role focuses on staffing, training, and customer engagement to enhance store performance.

The position requires hands-on leadership, a strong customer service mindset, and the ability to balance sales, service, and operational standards in a fast-paced environment.

Qualifications

• Experience coaching associates on customer service and sales.
• Ability to lead training initiatives and checkout experience strategies.

Responsibilities

• Customer Service & Sales – Directs customer service activities storewide, models outstanding service, assists customers, and supports sales programs.
• Cashier Performance – Trains and coaches cashiers on checkout procedures and monitors performance metrics.
• Line Management and Checkout Standards – Shifts resources to checkouts during peak times and supports stock and impulse items.
• Human Resources / People Management – Manages hiring processes, orientations, and ongoing associate training.
• Performance Standards – Supports shrink and safety initiatives and meets iCAP, sales, service, productivity and attendance goals.

Job description

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching store associates, delivering training initiatives, and ensuring exceptional checkout experiences. This role focuses on staffing, training, and customer engagement to enhance store performance.

The position requires hands-on leadership, a strong customer service mindset, and the ability to balance sales, service, and operational standards in a fast-paced environment.