Customer Experience Leader — Team Coaching & Growth

JCPenney; Scranton (Lackawanna County); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Associate discount

Paid holidays

Job summary

JCPenney in Scranton is hiring a Customer Experience Supervisor to lead store associates, coach on service excellence, and implement checkout strategies that drive profitable sales growth. You’ll coordinate hiring, onboarding, and ongoing training while ensuring high standards in customer interactions and operations.

The role emphasizes staff development, efficiency at the registers, and adherence to company performance and safety guidelines, with competitive benefits included.

Qualifications

• Experience coaching and developing customer service skills.
• Strong leadership and team supervision abilities.
• Ability to manage staffing and checkout operations to reduce wait times.
• Familiarity with POS systems and sales metrics.

Responsibilities

• Direct customer service activities and maximize sales by staff scheduling and managing loyalty programs.
• Train and mentor cashiers on checkout procedures and service behaviors.
• Shift resources across checkouts to minimize wait times using POS and expeditor stations.
• Coordinate interviews, orientations, and training for new hires.
• Ensure adherence to performance standards including iCAP program and safety.

Skills

Customer service

Leadership

Coaching

Sales focus

Tools

Mobile POS

POS productivity metrics

Job description

JCPenney in Scranton is hiring a Customer Experience Supervisor to lead store associates, coach on service excellence, and implement checkout strategies that drive profitable sales growth. You’ll coordinate hiring, onboarding, and ongoing training while ensuring high standards in customer interactions and operations.

The role emphasizes staff development, efficiency at the registers, and adherence to company performance and safety guidelines, with competitive benefits included.