Remote Billing Support Specialist

Stride 2 Hire Staffing Agency; Denver (CO); Remote; USD 32,000 - 48,000; Full time

Job summary

Stride 2 Hire Staffing Agency in Denver, CO offers a work-from-home Customer Service Representative role focused on billing support and client communications. You will assist callers with billing inquiries and recommend upgrades for clients via a virtual platform.

Requirements include strong communication, a reliable computer with broadband internet, and passing a background screening. No degrees are required; telemarketing experience is valued and you’ll be empowered to work autonomously from

Qualifications

• Familiarity with company processes and policies.
• Clear, confident and professional communication to build trust.
• Understanding of “client call flow.”
• Quick-thinking to manage client needs.
• Empathy and a sincere desire to assist and prioritize the customer.
• Tenacity to understand and deliver on customers’ needs.

Responsibilities

• Assisting callers with billing inquiries
• Determining offerings customers are missing
• Making upgrade and add-on service recommendations
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely

Skills

Telemarketing experience

Billing support

Customer service

Communication skills

Job description

Stride 2 Hire Staffing Agency in Denver, CO offers a work-from-home Customer Service Representative role focused on billing support and client communications. You will assist callers with billing inquiries and recommend upgrades for clients via a virtual platform.

Requirements include strong communication, a reliable computer with broadband internet, and passing a background screening. No degrees are required; telemarketing experience is valued and you’ll be empowered to work autonomously from