Remote Billing & Customer Care Specialist

Stride 2 Hire Staffing Agency; Tampa (FL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work from home

Job summary

Stride 2 Hire Staffing Agency is seeking a Tampa, FL-based Work from Home Customer Service Representative to handle billing support for clients from home. The role emphasizes telemarketing familiarity and exceptional customer service, with the flexibility to choose client assignments and work remotely.

The position requires strong communication, reliability, and the ability to manage client inquiries and promote additional services.

Qualifications

• Must-Have Qualities and Capabilities: Familiarity with company processes and policies.
• Clear, confident and professional communication skills to build trust and rapport.
• Understanding of “client call flow”.
• Quick-thinking management of client needs.
• Assertiveness to promote additional products and services.
• Empathy and a sincere desire to assist and prioritize the customer.
• Tenacity to understand and deliver on customers’ needs.

Responsibilities

• Assisting callers with billing inquiries
• Determining offerings customers are missing
• Making upgrade and add-on service recommendations
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely

Skills

Telemarketing Experience

Customer Service

Education

No degrees necessary

Job description

Stride 2 Hire Staffing Agency is seeking a Tampa, FL-based Work from Home Customer Service Representative to handle billing support for clients from home. The role emphasizes telemarketing familiarity and exceptional customer service, with the flexibility to choose client assignments and work remotely.

The position requires strong communication, reliability, and the ability to manage client inquiries and promote additional services.