Remote Customer Care Advocate

MTM, Inc.; Saint Paul (MN); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Pay on Demand

Paid Time Off and Holiday Pay

Birthday Holiday

Maternity/Paternity Leave

Continuing Education Reimbursement

MTM Perks Discount Program

Career Development Programs

Health, Dental and Vision Insurance

Life and Disability Insurance

401(k) Retirement Plan with Company M

FSA and HSA Savings Plans

Wellness Program with Incentives

Voluntary & Ancillary Plans

Job summary

MTM Health in Minnesota is seeking a Customer Care Representative to serve as the frontline ambassador for our members, clients, and facilities. This remote role emphasizes empathetic, accurate assistance and efficient call handling in a fast-paced environment.

You'll join a mission-driven team that values clear communication, reliability, and dedication to removing barriers to care. The position offers flexible, remote work rooted in strong customer service and reliable home setup.

Qualifications

• 1 year of Call Center experience.
• 6 months Customer Service experience.
• Must reside in Minnesota.
• Typing and computer navigation skills.
• Reliable high-speed internet at home.
• Quiet, distraction-free workspace.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Manage 60–80 calls per day with higher volumes on Mondays.

Skills

Call Center experience

Customer Service experience

Typing / Computer skills

Minnesota resident

High speed Internet

Quiet home workspace

Job description

MTM Health in Minnesota is seeking a Customer Care Representative to serve as the frontline ambassador for our members, clients, and facilities. This remote role emphasizes empathetic, accurate assistance and efficient call handling in a fast-paced environment.

You'll join a mission-driven team that values clear communication, reliability, and dedication to removing barriers to care. The position offers flexible, remote work rooted in strong customer service and reliable home setup.