Remote Customer Care Advisor — Mission-Driven Support

Disabled Veteran Solutions; Altoona (PA); Remote; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is hiring a Customer Care Advisor to join our remote Customer Service Division. This full-time, work-from-home role offers Monday–Friday schedules, with 8-hour shifts between 8:00 AM and 8:00 PM Eastern, plus a comprehensive 7-week orientation and ongoing support.

You will handle inquiries with active listening and problem-solving, maintain professionalism and empathy, and use multiple web-based platforms.

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Responsibilities

• Provide exceptional customer care remotely with a professional and empathetic tone.
• Efficiently manage multiple systems and tasks while maintaining accuracy.
• Support insurance operations and healthcare-related inquiries with professionalism.

Skills

Active listening

Problem solving

Multitasking

Empathetic communication

Professional tone

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Teams

Word

Excel

OneNote

Job description

Disabled Veteran Solutions (DVS) is hiring a Customer Care Advisor to join our remote Customer Service Division. This full-time, work-from-home role offers Monday–Friday schedules, with 8-hour shifts between 8:00 AM and 8:00 PM Eastern, plus a comprehensive 7-week orientation and ongoing support.

You will handle inquiries with active listening and problem-solving, maintain professionalism and empathy, and use multiple web-based platforms.