Remote Customer Support Specialist Meaningful Govt Services

Disabled Veteran Solutions; Tennessee; Remote; USD 32,000 - 42,000; Full time

Job summary

Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to support individuals accessing government-based programs. You will handle calls, troubleshoot basics, and document interactions while maintaining a calm, solution-focused approach.

The role emphasizes independent work within a remote team, with structured onboarding and a schedule that spans 8:00 AM to 8:00 PM EST, Monday through Friday.

Qualifications

• High school diploma or GED required; additional education preferred.
• Remote customer service experience is valued, especially in call-based environments.
• Strong verbal communication skills and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently and follow directions.

Responsibilities

• Answer inbound calls and deliver a positive customer experience.
• Assist with basic technical troubleshooting and create support tickets as needed.
• Schedule appointments at designated service locations and document interactions.
• Conduct follow-up calls to ensure issues are resolved and customers are informed.

Skills

Remote customer service

Verbal communication

Troubleshooting basics

Read and follow directions

Credentialing process

Microsoft Teams / Outlook / Word

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is hiring a fully remote Inbound Customer Service Representative to support individuals accessing government-based programs. You will handle calls, troubleshoot basics, and document interactions while maintaining a calm, solution-focused approach.

The role emphasizes independent work within a remote team, with structured onboarding and a schedule that spans 8:00 AM to 8:00 PM EST, Monday through Friday.