Customer Advocate

Disabled Veteran Solutions; Altoona (PA); Remote; USD 51,577,000 - 54,443,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is hiring a Customer Care Advisor to join our remote Customer Service Division. This full-time, work-from-home role offers Monday–Friday schedules, with 8-hour shifts between 8:00 AM and 8:00 PM Eastern, plus a comprehensive 7-week orientation and ongoing support.

You will handle inquiries with active listening and problem-solving, maintain professionalism and empathy, and use multiple web-based platforms.

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Responsibilities

• Provide exceptional customer care remotely with a professional and empathetic tone.
• Efficiently manage multiple systems and tasks while maintaining accuracy.
• Support insurance operations and healthcare-related inquiries with professionalism.

Skills

Active listening

Problem solving

Multitasking

Empathetic communication

Professional tone

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Teams

Word

Excel

OneNote

Job description

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why you'll love working with DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

A pre-employment drug screening and criminal background check are required prior to employment.

• Start date: Monday, November 2, 2026.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.