Remote Inbound Customer Support Specialist

Disabled Veteran Solutions; North Charleston (SC); Remote; USD 34,000 - 42,000; Full time

Job summary

Disabled Veteran Solutions (DVS) is hiring inbound customer service representatives for a fully remote role. You’ll be the first point of contact for individuals relying on essential services, delivering a calm, solution-focused experience while documenting interactions and following up to resolve issues.

We emphasize independent work within a supportive, remote team and value reliability and clear communication as part of our mission to help Veterans and communities nationwide.

Qualifications

• High school diploma or GED required (additional education preferred).
• Prior remote customer service experience, especially in call-based environments.
• Strong verbal communication skills and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to read and follow directions completely.
• Ability to complete an extensive credentialing and background check process.
• In-depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word).
• Must be able to read, understand and speak English fluently.

Responsibilities

• Answering inbound calls and delivering a positive, solution-focused customer experience
• Assisting with basic technical troubleshooting and creating support tickets when needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

Skills

Remote customer service

Verbal communication

Technical troubleshooting

Read and follow directions

English fluency

Microsoft Teams

Outlook

Word

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is hiring inbound customer service representatives for a fully remote role. You’ll be the first point of contact for individuals relying on essential services, delivering a calm, solution-focused experience while documenting interactions and following up to resolve issues.

We emphasize independent work within a supportive, remote team and value reliability and clear communication as part of our mission to help Veterans and communities nationwide.