Remote Inbound Support Specialist: Meaningful Service

Disabled Veteran Solutions; United States Virgin Islands; Remote; USD 18,000 - 23,000; Full time

Job summary

Disabled Veteran Solutions (DVS) is hiring inbound Customer Service Representatives to help people access government-based programs in security, health & human services, and state benefits. This is a fully remote role with no commute.

You’ll be the first point of contact, delivering a calm, solution-focused experience. Training starts soon with structured onboarding and EST schedule; full-time, 8-hour shifts within 8:00 AM–8:00 PM window, credentialing and background checks required.

Qualifications

• Must have high school diploma or GED; additional education preferred.
• Prior remote customer service experience, especially in call-based environments.
• Strong verbal communication and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Able to read, understand and follow directions completely.
• Able to complete an extensive credentialing and background check process.
• Proficient with Microsoft Teams, Outlook and Word.

Responsibilities

• Answering inbound calls and delivering a positive, solution-focused customer experience.
• Assisting with basic technical troubleshooting and creating support tickets when needed.
• Scheduling appointments at designated service locations.
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions.
• Conducting follow-up calls to ensure issues are resolved and customers stay informed.
• Providing consistent, high-quality service in a structured, supportive environment.

Skills

Remote customer service experience

Verbal communication

Troubleshooting

Reading and following directions

English fluency

Education

High school diploma or GED

Additional education preferred

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is hiring inbound Customer Service Representatives to help people access government-based programs in security, health & human services, and state benefits. This is a fully remote role with no commute.

You’ll be the first point of contact, delivering a calm, solution-focused experience. Training starts soon with structured onboarding and EST schedule; full-time, 8-hour shifts within 8:00 AM–8:00 PM window, credentialing and background checks required.