Representative Needed for Inbound Customer Service Role

Disabled Veteran Solutions; United States Virgin Islands; Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Professional growth opportunities

Job summary

Disabled Veteran Solutions is hiring a Customer Care Advisor for a fully remote role. You will support customers from home, handle inquiries with empathy, and use multiple systems to resolve issues. Training is comprehensive with a 7-week orientation designed to set you up for success.

The position emphasizes service to others, a professional tone, and strong organizational skills, with the option for growth in a mission-driven company.

Qualifications

• Excellent active listening and problem-solving skills are required.
• Ability to manage multiple systems and tasks with an empathetic tone.
• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 1 year in insurance operations or remote healthcare/technical roles.

Responsibilities

• Provide exceptional remote customer care and support via multiple channels.
• Maintain professional, empathetic communication and accurate documentation.
• Navigate various web-based platforms and tools efficiently.
• Participate in a 7-week orientation with full training and ongoing support.
• Join a mission-driven, veteran-owned organization committed to service.

Skills

Active listening

Problem solving

Multitasking

Empathy

Microsoft Office

Communication

Detail orientation

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor.

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others
• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why You'll Love Working With DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

Position details

• Start date: Monday, November 2, 2026.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.

Salary: $18 - $19 per hour