Remote Customer Advocate for Veteran Services

Disabled Veteran Solutions; Erie (Erie County); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote

Career advancement

SDVOSB employer

Job summary

Disabled Veteran Solutions (DVS) is hiring inbound customer service representatives for a fully remote role helping people access critical government-based programs. You will be the first point of contact, delivering clarity, calm, and solutions each day.

Training is provided with a structured onboarding, and the schedule follows EST hours. The role emphasizes reliability, teamwork, and meaningful service to veterans and communities nationwide.

Qualifications

• High school diploma or GED required; additional education preferred.
• Prior remote customer service experience, especially in call-based environments.
• Strong verbal communication skills and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to read and follow directions completely.
• Ability to complete an extensive credentialing and background check process.
• In-depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word).
• Must be able to read, understand and speak English fluently.

Responsibilities

• Answering inbound calls and delivering a positive, solution-focused customer experience.
• Assisting with basic technical troubleshooting and creating support tickets when needed.
• Scheduling appointments at designated service locations.
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions.
• Conducting follow-up calls to ensure issues are resolved and customers stay informed.
• Providing consistent, high-quality service in a structured, supportive environment.

Skills

Verbal communication

Remote customer service

Troubleshooting basics

Multitasking

English fluency

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is hiring inbound customer service representatives for a fully remote role helping people access critical government-based programs. You will be the first point of contact, delivering clarity, calm, and solutions each day.

Training is provided with a structured onboarding, and the schedule follows EST hours. The role emphasizes reliability, teamwork, and meaningful service to veterans and communities nationwide.