Remote Admin I: Customer Care & Support Specialist

ADUSA Corporate Support; Scarborough (ME); Remote; USD 40,000 - 59,000; Full time

Job summary

Ahold Delhaize USA in Scarborough, ME is seeking an Admin I to provide level 1 customer support to store personnel and customers, handling phone and email inquiries during a 40-hour week from 10:30 AM to 7:30 PM, with one weekend day. Remote role with occasional onsite attendance may be required.

You will document issues, resolve or escalate as needed, and support areas like Technology, Merchandising, Store Maintenance, and Loyalty programs while ensuring timely updates to all stakeholders.

Qualifications

• Excellent writing, grammar, and computer skills to meet department standards.
• Empathy and responsiveness to customers' concerns.
• Up to 2 years of relevant experience.
• High school diploma or equivalent.

Responsibilities

• Support inbound customer inquiries by phone and email.
• Document, resolve, or escalate problems with accurate information in the system.
• Provide resolution at first contact when possible and escalate as needed.
• Gather data, analyze situations, and provide solutions.
• Troubleshoot and resolve complex problems for stores and customers.
• Escalate urgent issues and monitor status to resolution.
• Own calls and cases, track progress, and notify users appropriately.

Skills

Excellent writing

Empathy

Customer service experience

Phone and email support

Attention to detail

Education

High school diploma or equivalent

Job description

Ahold Delhaize USA in Scarborough, ME is seeking an Admin I to provide level 1 customer support to store personnel and customers, handling phone and email inquiries during a 40-hour week from 10:30 AM to 7:30 PM, with one weekend day. Remote role with occasional onsite attendance may be required.

You will document issues, resolve or escalate as needed, and support areas like Technology, Merchandising, Store Maintenance, and Loyalty programs while ensuring timely updates to all stakeholders.