Remote Admin Customer Care Specialist (First Contact)

ViziRecruiter,LLC.; Salisbury (NC); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Ahold Delhaize USA is seeking an Admin I to provide frontline support for store personnel and customers. The role involves handling inquiries by phone and email, documenting issues, and guiding users to resolution.

Remote work is available within operating states with periodic onsite attendance as needed. Based in Salisbury, NC or Scarborough, ME, this position supports Technology, Merchandising, Store Maintenance, and Loyalty programs, with a focus on timely, accurate responses and

Qualifications

• Excellent writing, grammar, and computer skills to meet department standards.
• Empathy and responsiveness to customers' concerns.
• Up to 2 years of relevant experience.
• High school diploma or equivalent.

Responsibilities

• Support inbound customer inquiries.
• Support email/survey/Contact Us inquiries.
• Document, resolve and/or escalate problems with accurate contact information and problem description.
• Provide resolution at first point of contact if possible; escalate as needed.
• Gather data, analyze situations, and provide solutions.
• Utilize problem‑solving skills to troubleshoot and resolve complex issues reported by stores and customers.
• Be alert to urgent issues for immediate escalation and identify trends.
• Take ownership of calls and cases; track status to resolution.
• Escalate complex/high-priority problems to appropriate teams for resolution.
• Ensure proper notification and escalation procedures to update users.

Skills

Writing skills

Empathy

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

Ahold Delhaize USA is seeking an Admin I to provide frontline support for store personnel and customers. The role involves handling inquiries by phone and email, documenting issues, and guiding users to resolution.

Remote work is available within operating states with periodic onsite attendance as needed. Based in Salisbury, NC or Scarborough, ME, this position supports Technology, Merchandising, Store Maintenance, and Loyalty programs, with a focus on timely, accurate responses and