Remote Customer and Technical Support Consultant

IDEXX; Portland (ME); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Remote work

Annual bonus

Health, Dental & Vision benefits

On-site option in Westbrook, ME

Job summary

IDEXX is seeking a Customer and Technical Support Consultant to serve as the direct link between IDEXX and veterinary professionals, assisting with equipment installations, troubleshooting, and software issues. The role includes a rotating schedule with weekend work and potential travel, and offers a remote onboarding setup.

The position emphasizes strong technical aptitude, excellent communication, and a proven track record of exceptional customer service, with support available virtually and

Qualifications

• Background in IT or Computer Science or equivalent education/experience.
• Strong problem-solving and analytical skills.
• Ability to learn new software and hardware quickly.
• Experience in a call-center or technical support is helpful.

Responsibilities

• Answer customer questions, explain products and services and instruct on the use of equipment.
• Coordinate and assist with equipment installations and troubleshoot hardware, software, and integration issues.

Skills

IT background

Networking

Software support

Troubleshooting

Customer service

Communication skills

Fast learner

Education

Bachelor's in IT/CS

Tools

Teams

Laptop provided

VPN experience

Job description

IDEXX is seeking a Customer and Technical Support Consultant to serve as the direct link between IDEXX and veterinary professionals, assisting with equipment installations, troubleshooting, and software issues. The role includes a rotating schedule with weekend work and potential travel, and offers a remote onboarding setup.

The position emphasizes strong technical aptitude, excellent communication, and a proven track record of exceptional customer service, with support available virtually and