Vet Field Support Specialist — Travel & Train Clinics

IDEXX; Cleveland (OH); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with 5% matching

On-the-job training

Career advancement opportunities

Employee stock program

Pet insurance

Volunteer paid days off

Job summary

IDEXX is seeking a Veterinary Field Support Representative to partner with Field Sales and Customer Support, visiting clinics daily to install IDEXX Diagnostic Imaging Systems, train staff, and troubleshoot on site. Based in the East Ohio Valley/Pittsburgh region, the role requires up to 75% travel by air and car, a valid driver's license, and strong communication skills.

When not traveling, you’ll work from a home-based office.

Qualifications

• Valid driver’s license required.
• Residency in East Ohio Valley & Pittsburgh regions (Cleveland preferred).
• 3+ years veterinary clinic experience with a training and/or leadership background preferred.

Responsibilities

• Travel up to 75% of the time, including weekends.
• Install IDEXX Diagnostic Imaging Systems at customer sites.
• Train veterinary clinic staff to maximize system performance.
• Provide onsite troubleshooting during critical visits.
• Plan visits with various programs and act as IDEXX ambassador.
• Manage your schedule while pursuing professional development.

Skills

Strong communication

Organizational skills

Empathetic and collaborative

Customer-focused

Veterinary clinic experience

Job description

IDEXX is seeking a Veterinary Field Support Representative to partner with Field Sales and Customer Support, visiting clinics daily to install IDEXX Diagnostic Imaging Systems, train staff, and troubleshoot on site. Based in the East Ohio Valley/Pittsburgh region, the role requires up to 75% travel by air and car, a valid driver's license, and strong communication skills.

When not traveling, you’ll work from a home-based office.