Veterinary Diagnostics Support Consultant

Discovery; Seattle (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

IDEXX BioAnalytics seeks a Customer Support Consultant (Lab Liaison) in Seattle to connect with customers, understand needs, and provide solutions that advance diagnostics and animal health. You will be the primary email-based contact, resolving issues and communicating clearly with veterinary professionals and related staff.

The role emphasizes problem solving, technical aptitude, and strong communication, with opportunities to contribute across laboratories and client interactions.

Qualifications

• Highly motivated, goal‑oriented, and a strong collaborator.
• Strong computer and technical skills, with the aptitude to learn.
• Master problem solver with fine attention to detail.
• Superb communication and listening skills are a must.
• Proven track record of providing extraordinary customer service.
• Ability to learn quickly and apply skills to various interactions.
• Experience in a veterinary, lab, or contact center setting helpful.

Responsibilities

• Act as the liaison between customers and the IDEXX laboratories.
• Provide information, resolve issues, and ensure customer satisfaction for internal and external customers.
• Work primarily via email, responding to customer phone and electronic communications.
• Research documentation, correct processing errors, resolve technical issues, compile customer information, troubleshoot problems and communicate information.

Skills

Customer service

Communication

Problem solving

Technical skills

Multi-tasking

Organizational skills

Learning ability

Interpersonal skills

Collaboration

Education

Associate's or Bachelor's in a scientific discipline

Job description

IDEXX BioAnalytics seeks a Customer Support Consultant (Lab Liaison) in Seattle to connect with customers, understand needs, and provide solutions that advance diagnostics and animal health. You will be the primary email-based contact, resolving issues and communicating clearly with veterinary professionals and related staff.

The role emphasizes problem solving, technical aptitude, and strong communication, with opportunities to contribute across laboratories and client interactions.