Remote Inbound Customer Support Specialist

Disabled Veteran Solutions; Southaven (MS); Remote; USD 18,000 - 23,000; Full time

Job summary

Disabled Veteran Solutions (DVS) is seeking a dedicated Inbound Customer Service Representative to help people access government programs. This fully remote role emphasizes clear communication, problem solving, and empathetic support for clients relying on security, health, and human services resources.

You will handle inbound calls, basic troubleshooting, appointment scheduling, and documentation, while working with a remote team and maintaining reliability, privacy, and compliance throughout

Qualifications

• Must have high school diploma or GED.
• Prior remote customer service experience, especially in call-based environments.
• Strong verbal communication skills and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision.
• Ability to read and follow directions completely.
• Ability to complete an extensive credentialing and background check process.
• In-depth understanding of web navigation and common applications.

Responsibilities

• Answering inbound calls and delivering a positive, solution-focused customer experience.
• Assisting with basic technical troubleshooting and creating support tickets when needed.
• Scheduling appointments at designated service locations.
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions.
• Conducting follow-up calls to ensure issues are resolved and customers stay informed.
• Providing consistent, high-quality service in a structured, supportive environment.

Skills

Verbal communication

Rapport building

Remote work

Read & follow directions

Multitasking

Troubleshooting

English fluency

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is seeking a dedicated Inbound Customer Service Representative to help people access government programs. This fully remote role emphasizes clear communication, problem solving, and empathetic support for clients relying on security, health, and human services resources.

You will handle inbound calls, basic troubleshooting, appointment scheduling, and documentation, while working with a remote team and maintaining reliability, privacy, and compliance throughout