Remote Curriculum Designer & Instructor

Working Solutions; Ohio; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous benefits

Fully remote work

Professional development

Job summary

Working Solutions is seeking full-time Instructors who will work virtually from home offices, delivering online instruction to independent contractors (PROs) before they begin on virtual call center client programs.

To qualify for employee positions, candidates must be legal residents of the United States and hold a Bachelor's degree. Teaching experience is essential, with 3–5 years of classroom or virtual training preferred. The role reports to the Director of Agent Development.

Qualifications

• Bachelor's degree (required) or higher, preferably related to Education.
• Teaching experience is essential – virtual experience is not a requirement, but a plus.
• 3–5 years classroom and/or virtual training experience.
• Must be a US citizen or permanent resident to be considered for full‑time employment.

Responsibilities

• Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work, to contribute to the growth and success of Working Solutions.
• Complete research and/or training necessary to thoroughly understand the client’s business and project requirements.
• Review and modify project documentation provided by client to fit virtual preparation methods and time-frames.
• Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development.
• Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information.
• Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects.
• Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents.
• Provide additional preparation for active PROs as needed, to help them to succeed on projects and to ensure that Working Solutions clients are receiving superior quality performance.
• Document and implement programs, processes and procedures as needed.

Skills

Teaching experience

Multitasking

Computer skills

Self-motivation

Education

Bachelor's degree

Education degree preferred

Job description

Working Solutions is seeking full-time Instructors who will work virtually from home offices, delivering online instruction to independent contractors (PROs) before they begin on virtual call center client programs.

To qualify for employee positions, candidates must be legal residents of the United States and hold a Bachelor's degree. Teaching experience is essential, with 3–5 years of classroom or virtual training preferred. The role reports to the Director of Agent Development.