Remote CSM - K-12 EdTech Onboarding & Renewal

Edmentum; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Time away program

Winter office closure

Job summary

Edmentum is a remote-first, tech-enabled learning solutions company dedicated to helping educators and students succeed. We are seeking a Customer Success Manager to oversee a portfolio of 30-40 district partnerships from onboarding through renewal, ensuring continued adoption and renewal success.

You will collaborate with Sales, Professional Learning, and Product to drive renewals and growth, while analyzing usage data, identifying risks early, and delivering measurable value for districts

Qualifications

• Bachelor’s degree and 5+ years of customer success experience, ideally in K-12 edtech.
• Strong Salesforce experience and data-analysis capabilities.
• Excellent communication and inclusivity in team settings.

Responsibilities

• Champion customer success from onboarding to renewal for a portfolio of 30-40 district partnerships.
• Lead implementations, analysis of usage data, and proactive risk identification.
• Partner closely with Sales, Professional Learning, and Product to drive renewals and growth.

Skills

Salesforce proficiency

Data analysis

Communication skills

Customer success experience

Education

Bachelor’s degree

Tools

Salesforce

Job description

Edmentum is a remote-first, tech-enabled learning solutions company dedicated to helping educators and students succeed. We are seeking a Customer Success Manager to oversee a portfolio of 30-40 district partnerships from onboarding through renewal, ensuring continued adoption and renewal success.

You will collaborate with Sales, Professional Learning, and Product to drive renewals and growth, while analyzing usage data, identifying risks early, and delivering measurable value for districts