Customer Success Manager (Mid-Atlantic) (Fully Remote)

Edmentum; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Time away program

Winter office closure

Job summary

Edmentum is a remote-first, tech-enabled learning solutions company dedicated to helping educators and students succeed. We are seeking a Customer Success Manager to oversee a portfolio of 30-40 district partnerships from onboarding through renewal, ensuring continued adoption and renewal success.

You will collaborate with Sales, Professional Learning, and Product to drive renewals and growth, while analyzing usage data, identifying risks early, and delivering measurable value for districts

Qualifications

• Bachelor’s degree and 5+ years of customer success experience, ideally in K-12 edtech.
• Strong Salesforce experience and data-analysis capabilities.
• Excellent communication and inclusivity in team settings.

Responsibilities

• Champion customer success from onboarding to renewal for a portfolio of 30-40 district partnerships.
• Lead implementations, analysis of usage data, and proactive risk identification.
• Partner closely with Sales, Professional Learning, and Product to drive renewals and growth.

Skills

Salesforce proficiency

Data analysis

Communication skills

Customer success experience

Education

Bachelor’s degree

Tools

Salesforce

Job description

Customer Success Manager Responsibilities:

• Champion customer success from onboarding to renewal for a portfolio of 30-40 district partnerships.
• Lead implementations, analysis of usage data, and proactive risk identification.
• Partner closely with Sales, Professional Learning, and Product to drive strong renewals and growth.

Who You Are:

• Bachelor’s degree and 5+ years of customer success experience, ideally in K-12 edtech.
• Proficient in CRM platforms like Salesforce, with strong data analysis and communication skills.
• Passionate about improving education, adaptable, and committed to fostering an inclusive environment.
• Pay range of $80,000 - $90,000 USD, with comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company matching, plus a time away program and winter office closure.
• Equal opportunity employer committed to diversity and inclusion.

Edmentum

Edmentum is a tech-enabled learning solutions company dedicated to helping educators and students succeed through innovative learning technology. The company is remote-first, focused on excellence and customer satisfaction, fostering a collaborative and inclusive culture.