Remote CSM: Education Tech District Partnerships

Edmentum; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Time away program

Job summary

Edmentum seeks a Customer Success Manager to guide educators and administrators in achieving goals with Edmentum solutions. You will own a multimillion-dollar portfolio of 30-40 district partnerships across the Mid-Atlantic and Northeast and collaborate with Sales to drive renewals and growth.

You’ll lead onboarding, trainings, and strategic sessions, analyze product usage data, and advocate for customers while expanding Edmentum’s solutions reach across districts.

Qualifications

• Bachelor’s degree required.
• 5+ years in customer success or equivalent.
• Experience with SaaS products and software.
• K-12 education technology experience preferred.

Responsibilities

• Own a multimillion-dollar portfolio across the Mid-Atlantic and Northeast.
• Lead implementations and guide districts from onboarding through renewal.
• Build deep partnerships with district leaders and educators.
• Analyze usage data to drive measurable student outcomes.
• Collaborate with Sales to secure renewals and growth opportunities.

Skills

CRM platforms

Data analysis

Strategic account management

Communication skills

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Edmentum seeks a Customer Success Manager to guide educators and administrators in achieving goals with Edmentum solutions. You will own a multimillion-dollar portfolio of 30-40 district partnerships across the Mid-Atlantic and Northeast and collaborate with Sales to drive renewals and growth.

You’ll lead onboarding, trainings, and strategic sessions, analyze product usage data, and advocate for customers while expanding Edmentum’s solutions reach across districts.