Remote Enterprise CSM for Education Districts

Progress Learning, LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Disability and Life insurance

401(k) with employer match

20 days PTO annually

11 paid holidays

Paid maternity and paternity leave

All work equipment provided

Job summary

Progress Learning, LLC is seeking an experienced Enterprise Customer Success Manager to partner with school districts, driving impact through trusted relationships and strategic advisory support. This remote, full-time role focuses on top-tier district partnerships, ensuring satisfaction and long-term success across the customer lifecycle.

You will collaborate across teams, analyze outcomes, and identify opportunities to grow existing accounts while delivering professional development and

Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven success managing and growing complex, enterprise-level accounts.
• Strong communication, presentation, and relationship-building skills.
• Analytical mindset with the ability to translate data into actionable insights.
• Self-motivated, results-oriented, and comfortable working independently in a remote environment.
• Ability to collaborate effectively across teams.

Responsibilities

• Develop and maintain relationships with top-tier clients.
• Identify and understand client needs.
• Develop and implement solutions that meet client needs.
• Analyze data and engage in meaningful interactions with clients to highlight strengths and opportunities.
• Ensure client satisfaction with our services.
• Manage the renewals pipeline for top-tier accounts.
• Generate new business opportunities through partnership with the sales team.
• Meet with district leaders in person when possible to strategically grow existing accounts and provide top-tier account management.
• Provide relevant and engaging professional development virtually and in person when applicable, based on proximity to trainings or opportunities to meet with decision-makers.
• Collaborate with internal departments to ensure client needs are met.
• Stay up to date on industry trends and best practices.

Skills

Follow-up skills

Customer success experience

Account management

Relationship building

Data analysis

Remote work self-motivation

Cross-team collaboration

Job description

Progress Learning, LLC is seeking an experienced Enterprise Customer Success Manager to partner with school districts, driving impact through trusted relationships and strategic advisory support. This remote, full-time role focuses on top-tier district partnerships, ensuring satisfaction and long-term success across the customer lifecycle.

You will collaborate across teams, analyze outcomes, and identify opportunities to grow existing accounts while delivering professional development and