Senior Enterprise CSM | NYC District Partnerships (Remote)

Edmentum; New York (NY); Hybrid; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time away

Job summary

Edmentum, a remote-first education technology company, seeks a Senior Enterprise Customer Success Manager for the New York City area. You will own the largest partnerships, manage a growing team of Enterprise CSMs, and drive retention, expansion, and measurable student outcomes while collaborating with district leaders, Sales, Product, and Professional Learning.

You will lead executive reviews, develop strategic account plans, and ensure cross-functional alignment to deliver district priorities

Qualifications

• Seasoned customer success leader with a track record of retaining and growing high-value, complex partnerships.
• Experience building, coaching, and developing high-performing teams.
• Comfortable at the executive table with superintendents, cabinet members, and senior district leaders.
• Business owner mindset using health, renewal risk, and revenue data to prioritize strategic outcomes.

Responsibilities

• Own a portfolio of Edmentum’s strategic enterprise partnerships and lead multi-year account strategy and adoption.
• Hire, develop, and coach a team of Enterprise CSMs and set performance goals.
• Own retention and renewal outcomes across the enterprise book of business and forecast renewals.
• Build relationships with district leaders and lead executive business reviews and strategic account planning.
• Partner with Sales to co-develop account plans and drive expansion and renewal Growth.
• Define engagement standards and playbooks to ensure health monitoring and documentation quality.
• Be the voice of the enterprise customer to influence roadmaps and product decisions.
• Serve as a visible Edmentum ambassador in the NYC region through regular in-person engagements.

Skills

Executive leadership

Customer success

Team coaching

Cross-functional

Job description

Edmentum, a remote-first education technology company, seeks a Senior Enterprise Customer Success Manager for the New York City area. You will own the largest partnerships, manage a growing team of Enterprise CSMs, and drive retention, expansion, and measurable student outcomes while collaborating with district leaders, Sales, Product, and Professional Learning.

You will lead executive reviews, develop strategic account plans, and ensure cross-functional alignment to deliver district priorities