Enterprise CSM - EdTech AI, Hybrid & Equity

Edia; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Hybrid-friendly work environment

Technology stipend

Flexible vacation

Job summary

Edia is seeking an Enterprise Customer Success Manager to accelerate adoption of its AI-powered platform across K-12 districts in the United States. You will own GDR and NDR, drive expansion, and partner with customers to maximize value and outcomes.

You’ll lead strategic accounts, collaborate with product teams, and deliver Joint Success Plans, trainings, and webinars to empower educators and administrators. Hybrid work with strong compensation awaits.

Qualifications

• Bachelor’s or Master’s degree in Business, Computer Science, or a related field.
• 5+ years in customer success, management consulting, technology consulting, or SaaS.
• Proven ability to navigate complex enterprise sales with multiple stakeholders.
• Strong analytics and problem-solving with data-informed decisions.
• Exceptional communication and interpersonal skills for executive stakeholders.
• Demonstrated success in managing and expanding customer accounts, driving GDR/NDR.
• Experience implementing production technology solutions and change management.
• Passion for K-12 education and AI-driven outcomes.
• Startup experience a plus; MBA preferred.

Responsibilities

• Strategic Account Management: build trusted advisor relationships with district leadership to drive measurable impact in MTSS, absenteeism, and math proficiency.
• Technology & Industry Expertise: use AI in education to optimize adoption and provide data-backed recommendations.
• GDR & NDR Growth: identify upsell opportunities and implement retention strategies to reduce churn.
• Customer Advocacy: relay feedback to product/engineering to influence roadmap and integrations.
• Success Plans: co-develop Joint Success Plans and lead trainings to maximize Edia platform use.

Skills

Strong communication

Analytical thinking

Stakeholder management

Data-driven decisions

Relationship building

Education

Bachelor's or Master's in Business / CS / related field

Tools

CRM systems

Job description

Edia is seeking an Enterprise Customer Success Manager to accelerate adoption of its AI-powered platform across K-12 districts in the United States. You will own GDR and NDR, drive expansion, and partner with customers to maximize value and outcomes.

You’ll lead strategic accounts, collaborate with product teams, and deliver Joint Success Plans, trainings, and webinars to empower educators and administrators. Hybrid work with strong compensation awaits.