Customer Success Manager (Mid-Atlantic)

Edmentum; USA; Remote; USD 80.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

401(k) with company matching

Time away program

Zusammenfassung

Edmentum seeks a Customer Success Manager to guide educators and administrators in achieving goals with Edmentum solutions. You will own a multimillion-dollar portfolio of 30-40 district partnerships across the Mid-Atlantic and Northeast and collaborate with Sales to drive renewals and growth.

You’ll lead onboarding, trainings, and strategic sessions, analyze product usage data, and advocate for customers while expanding Edmentum’s solutions reach across districts.

Qualifikationen

• Bachelor’s degree required.
• 5+ years in customer success or equivalent.
• Experience with SaaS products and software.
• K-12 education technology experience preferred.

Aufgaben

• Own a multimillion-dollar portfolio across the Mid-Atlantic and Northeast.
• Lead implementations and guide districts from onboarding through renewal.
• Build deep partnerships with district leaders and educators.
• Analyze usage data to drive measurable student outcomes.
• Collaborate with Sales to secure renewals and growth opportunities.

Kenntnisse

CRM platforms

Data analysis

Strategic account management

Communication skills

Ausbildung

Bachelor's degree

Tools

Salesforce CRM

Jobbeschreibung

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

T this is a fully remote role supporting districts across the Mid-Atlantic and Northeast. Candidates based in the region are strongly preferred. Travel is seasonal and centers on the moments that matter most to customers: implementation kickoffs, customer meetings and onsite visits, and sales conversations. You’ll also travel occasionally for team meetings and our annual sales kickoff.

What You’ll Do

As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll own a multimillion-dollar portfolio of 30-40 district partnerships across the Mid-Atlantic and Northeast. You’ll use product data and implementation strategy to help each district get more from Edmentum, and partner closely with Sales to drive strong renewals and new growth.

In this role you will:

• Champion customer success from onboarding through renewal, guiding a portfolio of district partners through the full customer journey to ensure seamless adoption and measurable outcomes.
• Lead implementations that set districts up for success, helping them put Edmentum solutions to work effectively in classrooms.
• Build deep partnerships with district leaders and educators to promote engagement and awareness, serving as their strategic partner.
• Lead structured customer meetings at the start of implementation, at midyear, and at the end of the school year, with onsite visits to larger districts.
• Analyze usage and performance data to uncover insights and craft strategies that maximize student learning impact.
• Proactively identify customer needs, monitor account health, and flag risks early so they can be addressed before renewal.
• Collaborate with internal teams to secure renewals and identify growth opportunities, partnering with Sales in weekly account reviews and sharing ownership of account health, risk, and renewal conversations.
• Advocate for customers by sharing feedback that shapes future products and services, including bringing Product teams into customer conversations.
• Help deliver a consistent, high-quality customer experience across the region, so every district partner receives the same level of support from onboarding through renewal.
• Build expertise across multiple Edmentum solutions so you can guide districts on the full range of what Edmentum offers.

Who You Are

• You have a bachelor’s degree and 5+ years of customer success experience, including guiding customers through the full journey from onboarding to renewal.
• Ideally, you bring customer success experience from a K-12 education technology company, along with a strong understanding of curriculum, instruction, and educational trends.
• You have experience supporting SaaS or software products, and you’re quick to learn and master multiple solutions.
• You’re proficient in CRM platforms such as Salesforce and use them to track account health and keep sales partners informed.
• You lead strategic customer conversations and engage proactively, working directly with customers to uncover needs and identify risks before they become problems.
• You’re skilled at analyzing data and making strategic recommendations that turn insights into action.
• You have strong communication skills and can engage effectively at all levels of a district.
• You’re passionate about improving education and driving positive change.
• You’re proactive and adaptable, and you thrive in a fast-paced environment.
• You’re a natural collaborator who enjoys partnering closely with Sales, Professional Learning, and Product.
• You’re committed to fostering an inclusive environment for colleagues and customers.
• You’re willing to take on evolving responsibilities based on business needs.

Pay range for this role:

$80,000 - $90,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a time away program, volunteer time away, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.