Remote CSM: Cybersecurity Automation for Enterprise SaaS

Tines; United States; Remote; USD 113,000 - 138,000; Full time

Job summary

Tines is hiring a Customer Success Manager in the United States for its cybersecurity automation platform. This remote role requires coordinating onboarding, renewals, and expansion across IT, engineering, and security teams.

Expect cross-functional collaboration with Sales, Support, Marketing, Product, and Engineering to maximize platform value. Applicants should bring 3+ years in technical account management or customer success within SaaS, with strong API knowledge and executive communication

Qualifications

• 3+ years in technical account management, customer success, or post-sales at a tech company.
• Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT).
• Ability to translate customer needs to internal teams and partners.
• Knowledge of APIs and how they function.

Responsibilities

• Lead onboarding experiences and ensure use cases are met on time.
• Translate customer needs to internal teams and relay feature requests to Product.
• Coordinate onboarding and business reviews to assess performance and expansion opportunities.
• Build account plans and align needs with use cases to boost platform usage.
• Identify risks and work on risk mitigation with CSM/PM teams.
• Provide thought leadership to resolve issues and improve processes/assets.
• Develop renewal plans and communicate value to analysts and the C-Suite.
• Review dashboards and metrics to gauge customer health.

Skills

Technical account mgmt

SaaS for tech teams

APIs knowledge

Executive communication

Job description

Tines is hiring a Customer Success Manager in the United States for its cybersecurity automation platform. This remote role requires coordinating onboarding, renewals, and expansion across IT, engineering, and security teams.

Expect cross-functional collaboration with Sales, Support, Marketing, Product, and Engineering to maximize platform value. Applicants should bring 3+ years in technical account management or customer success within SaaS, with strong API knowledge and executive communication