Remote CSM - Cybersecurity & Compliance Leader

CyberSheath Services International, LLC; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

CyberSheath Services International LLC is seeking a Customer Success Manager to own outcomes for a portfolio of managed service customers, coordinating onboarding, project execution, and ongoing account health. This role focuses on retention, upsell opportunities, and driving customer value through structured processes and clear accountability.

The ideal candidate brings a strong understanding of IT systems, IT service delivery, and experience in MSP or cybersecurity contexts, with a track

Qualifications

• Minimum 5 years as a CSM in tech environments (MSP preferred).
• Strong knowledge of IT systems and platforms.
• Experience providing end-user technical support.
• Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA.

Responsibilities

• Own the relationship with a portfolio of managed service customers.
• Coordinate onboarding, action plans, and technology rollouts.
• Manage project workflows using playbooks and improvements.
• Escalate risks with clear mitigation and accountability.
• Build strategic relationships across customer organizations.
• Lead quarterly business reviews and KPI reporting.
• Use dashboards and data to guide priorities.
• Support retention and upsell opportunities.

Skills

CSM experience 5+ years

IT systems knowledge

Executive communication

Education

Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA

Job description

CyberSheath Services International LLC is seeking a Customer Success Manager to own outcomes for a portfolio of managed service customers, coordinating onboarding, project execution, and ongoing account health. This role focuses on retention, upsell opportunities, and driving customer value through structured processes and clear accountability.

The ideal candidate brings a strong understanding of IT systems, IT service delivery, and experience in MSP or cybersecurity contexts, with a track