Remote CSM - Cybersecurity & Compliance

CyberSheath Services International, LLC; Oregon; Hybrid; USD 100,000 - 125,000; Full time

Job summary

CyberSheath Services International LLC is seeking a Customer Success Manager to own outcomes for a portfolio of managed service customers. You will coordinate onboarding, compliance and technical projects, while guiding internal teams to deliver great service.

The role emphasizes accountability, data-driven decisions, and proactive risk management. This is a remote role with a focus on retention, upsell, and customer value in the defense cybersecurity space.

Qualifications

• Minimum 5 years' experience as a CSM in a tech-focused environment.
• Strong IT systems knowledge and cybersecurity awareness.
• Experience providing end-user technical support.
• Relevant certifications listed above.

Responsibilities

• Own onboarding, project execution and coordination across teams.
• Coordinate and manage onboarding, corrective action plans and technology rollouts.
• Use playbooks to manage project workflows and scale improvements.
• Escalate risks with clear mitigation paths and accountability.
• Build strategic relationships across customer orgs to ensure account stability.
• Conduct quarterly business reviews and track KPIs.

Skills

CSM experience

MSP knowledge

IT systems knowledge

End-user support

Education

Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA

Tools

IT systems platforms

Job description

CyberSheath Services International LLC is seeking a Customer Success Manager to own outcomes for a portfolio of managed service customers. You will coordinate onboarding, compliance and technical projects, while guiding internal teams to deliver great service.

The role emphasizes accountability, data-driven decisions, and proactive risk management. This is a remote role with a focus on retention, upsell, and customer value in the defense cybersecurity space.