Remote Senior Customer Success Manager–Automation Platform

OpenKrill; United States; Remote; USD 79,000 - 124,000; Full time

Job summary

Tines, the intelligent automation platform, seeks a Customer Success Manager to drive adoption and expansion across IT, Engineering and Operations. You will guide onboarding, value conversations and renewals, becoming a trusted advisor to customers and champions for automation opportunities.

Collaborating with Product, Sales and Support, you will translate customer needs into actionable feedback and help expand platform usage while managing risk and renewal plans. Remote role based in Ireland.

Qualifications

• 5+ years in a technical account management, customer success, or post-sales role.
• Experience with a SaaS offering for technical teams (cybersecurity, DevOps, IT).
• A proven ability to ask questions to uncover problems and opportunities.
• Ability to translate technical requirements to internal teams and partners.
• Knowledge of APIs and how they function.
• Knowledge of a second European language is advantageous.

Responsibilities

• Support onboarding, adoption conversations, business reviews and renewals.
• Lead a first-class onboarding experience meeting customer use cases within timelines.
• Translate customer needs to internal teams and feedback to Product.
• Coordinate account plans and align needs with use cases to increase usage.
• Identify risks and work with teams to develop mitigation plans.
• Develop and drive renewal strategies and communicate value to stakeholders.
• Review dashboards and health metrics to drive renewals and expansion.

Skills

Account management

Customer success

Post-sales

SaaS experience

Problem solving

API knowledge

Job description

Tines, the intelligent automation platform, seeks a Customer Success Manager to drive adoption and expansion across IT, Engineering and Operations. You will guide onboarding, value conversations and renewals, becoming a trusted advisor to customers and champions for automation opportunities.

Collaborating with Product, Sales and Support, you will translate customer needs into actionable feedback and help expand platform usage while managing risk and renewal plans. Remote role based in Ireland.