Senior Enterprise CSM: Strategic Growth & Retention (Remote)

Tines; United States; Remote; USD 190.000 - 220.000; Vollzeit

Zusammenfassung

Tines is seeking a Lead Enterprise Customer Success Manager in the US for a fully remote role based in PST or MST. You will own post-sales relationships, drive retention, and maximize value for high-stakes enterprise accounts, acting as a player-coach in a fast-growing SaaS environment.

Ideal candidate brings 10+ years of enterprise CS experience, a proven ability to partner with Sales on expansions, and comfort leading executive engagements with CIO/CTO-level stakeholders.

Qualifikationen

• 10+ years in Enterprise CS, Account Management, or Technical TAM for high-ARR, complex enterprise platforms.
• Proven track record partnering with Sales to drive upsells, expansions, and renewals.
• Strong experience coordinating with Forward-Deployed Engineers, Solutions Architects, and product teams.

Aufgaben

• Own post-sales strategic relationship, retention, and value realization for top enterprise accounts.
• Collaborate with Sales and FDEs to identify growth opportunities and expand footprints.
• Lead executive business reviews (EBRs/QBRs) that demonstrate ROI.
• Develop scalable CS playbooks and elevate executive engagement.
• Build relationships with CIO/CISO/CTO and other executives to ensure strategic alignment.
• Ensure successful delivery by bridging technical deployments with business goals.

Kenntnisse

Enterprise CS

Account Management

Technical Account Management

Executive Presence

Cross-functional Collaboration

Jobbeschreibung

Tines is seeking a Lead Enterprise Customer Success Manager in the US for a fully remote role based in PST or MST. You will own post-sales relationships, drive retention, and maximize value for high-stakes enterprise accounts, acting as a player-coach in a fast-growing SaaS environment.

Ideal candidate brings 10+ years of enterprise CS experience, a proven ability to partner with Sales on expansions, and comfort leading executive engagements with CIO/CTO-level stakeholders.