Remote CSM II — Drive Adoption & Expansion

Tines Security Ltd.; United States; Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

Equity

Retirement plans

Home office

25 days annual leave

Parental leave

Flexible work

Phone & Internet allowance

Job summary

Tines is a remote-friendly company powering critical workflows. The Customer Success Manager will drive adoption, expand usage, and renewals across IT, Engineering, and Operations, with a focus on security and automation value.

You will onboard customers, provide expert guidance, and collaborate with Sales, Support, Marketing, and Product to shape the platform and ensure customer outcomes. This role requires PST/MST-based remote work within the US.

Qualifications

• 3+ years of experience in a technical account management, customer success, or post‑sales role at a technology company
• Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
• Experience asking questions to uncover problems, locate …
• Knowledge …

Responsibilities

• Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
• Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
• Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
• Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
• Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
• Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
• Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
• Review account dashboards, metrics, log‑ins, and use cases to determine the health of the customer

Skills

Technical account management

Customer success

Post-sales

SaaS

Cybersecurity

DevOps

IT

Discovery questions

Industry knowledge

Job description

Tines is a remote-friendly company powering critical workflows. The Customer Success Manager will drive adoption, expand usage, and renewals across IT, Engineering, and Operations, with a focus on security and automation value.

You will onboard customers, provide expert guidance, and collaborate with Sales, Support, Marketing, and Product to shape the platform and ensure customer outcomes. This role requires PST/MST-based remote work within the US.