CSM, Cybersecurity SaaS — Growth & Renewals

Cato Networks; Minneapolis (MN); In loco; USD 140.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Stock options

HSA/FSA

Flexible time-off

Parental leave

Disability benefits

Descrizione del lavoro

Cato Networks is seeking a Customer Success Manager in the United States to serve as a trusted advisor to our top customers from deployment through renewal. You will guide adoption, ensure value realization, and drive expansions through strong client relationships and technical acumen.

In this role you will collaborate with Sales, CS, R&D and Support, lead post-sales motions like QBRs and adoption assessments, and manage renewals and upsells.

Competenze

• 4+ years in a Customer Success role in a high-growth SaaS software, technology vendor, or cybersecurity company.
• Experience in full commercial negotiations as well as some technical escalation.
• Experience and exposure working with networking or security software solutions.
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner).
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions.
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders.
• Must be very well organized and able to work effectively in a nimble and fast-paced environment.
• Comfortable working within a geographically distributed team for a hyper-growth global organization.
• Ability to travel up to 25% of the time.

Mansioni

• Own and orchestrate post-sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells.
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering).
• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology.

Conoscenze

Customer Success

SaaS experience

Communication

Presentation skills

Relationship building

Negotiation

Travel flexibility

Problem solving

Descrizione del lavoro

Cato Networks is seeking a Customer Success Manager in the United States to serve as a trusted advisor to our top customers from deployment through renewal. You will guide adoption, ensure value realization, and drive expansions through strong client relationships and technical acumen.

In this role you will collaborate with Sales, CS, R&D and Support, lead post-sales motions like QBRs and adoption assessments, and manage renewals and upsells.