Remote CSM - Central Region (Public Safety)

Motorola Solutions Inc; Chicago (IL); Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Paid Time Off

Employee Stock Purchase Plan

Parental & Family Leave

Job summary

Motorola Solutions Inc. is seeking a Customer Success Manager to proactively drive adoption, retention, and customer satisfaction across RapidDeploy products.

You will partner with Delivery, Support, Account Management, and Product teams to identify expansion opportunities and secure renewals. This fully remote role is ideal for candidates with 3–5+ years in SaaS or public safety, strong cross-functional collaboration, and experience with Salesforce, HubSpot, or Gainsight.

Qualifications

• 3–5+ years in Customer Success or Account Management.
• Experience in SaaS or public safety environments.
• Cross-functional collaboration and process improvement experience.

Responsibilities

• Drive adoption, retention, and renewals across accounts.
• Develop customers into advocates and identify expansion opportunities.
• Collaborate with Delivery, Support, Account Management, and Product teams.
• Track metrics and communicate ROI to senior leadership.

Skills

Customer Success

Account Management

SaaS

Public Safety

Cross-functional collab

Change management

Training

Project management

Data analytics

Salesforce

HubSpot

Gainsight

Emergency services

Communication skills

Education

Bachelor's degree in business/tech

Tools

Salesforce

HubSpot

Gainsight

Job description

Motorola Solutions Inc. is seeking a Customer Success Manager to proactively drive adoption, retention, and customer satisfaction across RapidDeploy products.

You will partner with Delivery, Support, Account Management, and Product teams to identify expansion opportunities and secure renewals. This fully remote role is ideal for candidates with 3–5+ years in SaaS or public safety, strong cross-functional collaboration, and experience with Salesforce, HubSpot, or Gainsight.