Public Safety SaaS CSM – Central Region (Remote)

Motorola Solutions Inc; Minneapolis (MN); Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous PaidTime Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions Inc. is seeking a Customer Success Manager to drive adoption, retention, and value realization for RapidDeploy products. You will partner with Delivery, Support, and Account Management to grow strategic relationships across accounts.

You will track renewals, identify expansion opportunities, and communicate ROI to senior leaders while helping customers achieve measurable outcomes in mission-critical environments. Remote role, travel up to 40%.

Qualifications

• 3–5+ years in a Customer Success or similar customer-facing role in SaaS/public safety environments.
• Demonstrated track record of managing complex customer relationships across accounts.
• Experience in cross-functional collaboration, change management, training, project planning, and process improvement.

Responsibilities

• Proactively drive adoption, product utilization, retention, and customer satisfaction across RapidDeploy products.
• Track renewals and secure long-term customer relationships with executives.
• Collaborate with Delivery, Support, and Account Management to identify expansion opportunities.

Skills

Customer Success experience

Cross-functional collaboration

Cloud SaaS familiarity

Data analytics

CRM tools (Salesforce HubSpot Gainsght

Public Safety awareness

Education

High School diploma or equivalent; degree in Business/Communications/IT/Public Safety/Technology

Tools

Salesforce

HubSpot

Gainsight

Job description

Motorola Solutions Inc. is seeking a Customer Success Manager to drive adoption, retention, and value realization for RapidDeploy products. You will partner with Delivery, Support, and Account Management to grow strategic relationships across accounts.

You will track renewals, identify expansion opportunities, and communicate ROI to senior leaders while helping customers achieve measurable outcomes in mission-critical environments. Remote role, travel up to 40%.