Remote CSM, Public Safety SaaS (Central)

Motorola Solutions Inc; Milwaukee (WI); Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus

Health benefits

401K

Paid time off

Stock Purchase Plan

Parental & Family Leave

Job summary

Motorola Solutions Inc. is seeking a Customer Success Manager to proactively drive adoption, retention, and customer satisfaction for RapidDeploy products.

You will partner with Delivery, Support, and Product teams to identify expansion opportunities and secure renewals, while maintaining executive-level relationships across accounts. Ideal candidates have 3–5+ years in customer-facing roles in SaaS or public safety, strong knowledge of cloud-based enterprise software, and comfort working in a

Qualifications

• 3 to 5+ years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments.
• Demonstrated track record of successfully managing complex customer relationships in a SaaS environment.
• Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation.
• Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general.
• Passion for using technology to make a difference in people’s lives, and ideally some exposure or personal interest in emergency services and Public Safety.
• Working knowledge of Customer Success KPIs and metrics Experience with Salesforce.com, HubSpot and/or Gainsight.
• Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations.
• Demonstrated creativity with customer engagement and problem solving.
• Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non-technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams.
• Possesses an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization.
• Self-motivated, energetic, proactive team player with innovative ideas, diplomacy and tact.
• Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Travel up to 40% is required for this position.

Responsibilities

• Drive adoption, product utilization, retention, and customer satisfaction across accounts.
• Collaborate with Delivery, Support, Account Management, and Product to identify expansion opportunities.
• Manage renewals and nurture long-term customer relationships through data-driven insights and executive engagement.

Skills

Customer Success

SaaS experience

Public Safety familiarity

Cross-functional collaboration

Change management

Training

Project management

Education

High School diploma

Associate's degree

Bachelor's degree

Tools

Salesforce knowledge

HubSpot

Gainsight

Job description

Motorola Solutions Inc. is seeking a Customer Success Manager to proactively drive adoption, retention, and customer satisfaction for RapidDeploy products.

You will partner with Delivery, Support, and Product teams to identify expansion opportunities and secure renewals, while maintaining executive-level relationships across accounts. Ideal candidates have 3–5+ years in customer-facing roles in SaaS or public safety, strong knowledge of cloud-based enterprise software, and comfort working in a