Senior CSM - Public Safety SaaS (Remote)

100000 Motorola Solutions, Inc.; Illinois; Remote; USD 95,000 - 105,000; Full time

Job summary

Motorola Solutions is seeking a Customer Success Manager to drive adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. You will partner with Delivery (PM/Implementation), Support, Account Management, and Product to identify expansion opportunities and help ensure renewals.

The role requires 3–5+ years in customer success or similar roles, SaaS experience, and strong collaboration skills. Travel up to 40% is required.

Qualifications

• 3 to 5+ years in a Customer Success, Account Management, or a similar customer-facing role.
• Experience in SaaS or public safety environments is preferred.
• Proven cross-functional collaboration and change management experience.
• Solid understanding of cloud computing, enterprise SaaS software, data analytics.

Responsibilities

• Proactively drive adoption, product utilization, retention, and customer satisfaction.
• Develop customers into advocates and manage renewals as part of long-term relationships.
• Collaborate with Delivery, Support, Account Management and Product to identify expansion opportunities.

Skills

Customer Success

Cross-functional collaboration

Change management

Effective communication

Education

High School diploma or equivalent

Associate's Degree

Bachelor's Degree

Tools

Salesforce.com

HubSpot

Gainsight

Job description

Motorola Solutions is seeking a Customer Success Manager to drive adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. You will partner with Delivery (PM/Implementation), Support, Account Management, and Product to identify expansion opportunities and help ensure renewals.

The role requires 3–5+ years in customer success or similar roles, SaaS experience, and strong collaboration skills. Travel up to 40% is required.