Public Safety CSM - Central Region (Remote)

Motorola Solutions Inc; Detroit (MI); Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions Inc. is seeking a Customer Success Manager to drive adoption, retention, and advocacy for RapidDeploy products across public safety accounts. You will coordinate with Delivery, Support and Product teams to ensure renewals and expansion opportunities, while aligning with executive stakeholders.

The role requires 3–5+ years in customer-facing SaaS, strong collaboration skills, and a passion for using technology to save lives. Remote work is supported, with travel up to 40%.

Qualifications

• 3 to 5+ years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments.
• Demonstrated track record of successfully managing complex customer relationships in a SaaS environment.
• Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation.
• Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general.
• Passion for using technology to make a difference in people's lives, and ideally some exposure or personal interest in emergency services and Public Safety.
• Working knowledge of Customer Success KPIs and metrics; Experience with Salesforce.com, HubSpot and/or Gainsight.
• Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations.
• Demonstrated creativity with customer engagement and problem solving.
• Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non-technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams.
• Possesses an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization.
• Self-motivated, energetic, proactive team player with innovative ideas, diplomacy and tact.
• Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Travel up to 40% is required for this position.

Responsibilities

• Proactively drive adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts.
• Track and secure customer renewals as part of long-term customer relationship management activities.
• Partner with Delivery, Support, Account Management, Product and work cross-departmentally to help identify expansion opportunities.

Skills

Customer Success

Account Management

SaaS

Public Safety

Cross-functional collaboration

Change management

Project management

Training

Data analytics

Salesforce

HubSpot

Gainsight

Education

Bachelor's degree in Business/IT/Communications

Tools

Salesforce

HubSpot

Gainsight

Job description

Motorola Solutions Inc. is seeking a Customer Success Manager to drive adoption, retention, and advocacy for RapidDeploy products across public safety accounts. You will coordinate with Delivery, Support and Product teams to ensure renewals and expansion opportunities, while aligning with executive stakeholders.

The role requires 3–5+ years in customer-facing SaaS, strong collaboration skills, and a passion for using technology to save lives. Remote work is supported, with travel up to 40%.