Remote Customer Success Manager – Central Region

Motorola Solutions Inc; United States; Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Customer Success Manager to drive adoption, retention, and advocacy across cloud-based public safety platforms. You will partner with Delivery, Support, and Product teams to identify expansion opportunities and secure renewals, ensuring customers derive ongoing value from RapidDeploy products.

The role requires 3–5+ years in customer-facing SaaS roles, strong cross-functional skills, and a passion for emergency services.

Qualifications

• 3 to 5+ years in a Customer Success, Account Management, or similar customer-facing role, preferably in SaaS or public safety environments.
• Demonstrated track record of successfully managing complex customer relationships in a SaaS environment.
• Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation.
• Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general.
• Passion for using technology to make a difference in people’s lives, and ideally some exposure or personal interest in emergency services and Public Safety.
• Working knowledge of Customer Success KPIs and metrics.
• Experience with Salesforce.com, HubSpot and/or Gainsight.
• Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations.

Responsibilities

• Drive adoption, product utilization, retention, and customer satisfaction across accounts.
• Partner with Delivery, Support, Account Management, and Product to identify expansion opportunities.
• Track and secure customer renewals as part of long-term relationship management and ROI delivery.

Skills

Customer Success

Account Management

SaaS

Cross-functional Collaboration

Project Management

Education

Bachelor’s or higher in Business, Communications, IT, Public Safety, or Technology

Tools

Salesforce.com

HubSpot

Gainsight

Job description

Motorola Solutions is seeking a Customer Success Manager to drive adoption, retention, and advocacy across cloud-based public safety platforms. You will partner with Delivery, Support, and Product teams to identify expansion opportunities and secure renewals, ensuring customers derive ongoing value from RapidDeploy products.

The role requires 3–5+ years in customer-facing SaaS roles, strong cross-functional skills, and a passion for emergency services.