Remote CSM - Public Safety SaaS (Central Region)

Motorola Solutions Inc; Louisville (KY); Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

401K with Company Match

Medical, Dental, Vision benefits

Paid Holidays

Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions Inc. is seeking a remote Customer Success Manager to expand adoption, usage, and retention of RapidDeploy products. You will partner with Delivery, Support, and Product to secure renewals and grow account value.

The role emphasizes cross-functional collaboration, data-driven insights, and driving ROI for clients in a public-safety SaaS environment. The position requires 3–5+ years in customer-facing roles, 911 dispatch experience preferred, and strong communication with senior

Qualifications

• 3 to 5+ years in a Customer Success, Account Management, or similar role in SaaS/public safety.
• Track record of managing complex customer relationships in SaaS.
• Experience with cross-functional collaboration and change management.

Responsibilities

• Proactively drive adoption, utilization, retention, and customer satisfaction.
• Develop customers into advocates across accounts and secure renewals.
• Collaborate with Delivery, Support, Account Management, and Product to identify expansion opportunities.

Skills

Customer Success

Account Management

SaaS experience

Public Safety

Cross-functional collaboration

Change management

Training

Project management

Data analytics

Communication skills

Education

Bachelor's degree

High School diploma or equivalent

Tools

Salesforce

HubSpot

Gainsight

Job description

Motorola Solutions Inc. is seeking a remote Customer Success Manager to expand adoption, usage, and retention of RapidDeploy products. You will partner with Delivery, Support, and Product to secure renewals and grow account value.

The role emphasizes cross-functional collaboration, data-driven insights, and driving ROI for clients in a public-safety SaaS environment. The position requires 3–5+ years in customer-facing roles, 911 dispatch experience preferred, and strong communication with senior