Remote Cruise Planner - Turn Dreams into Bookings

Elite Escapes; Lincoln (NE); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive onboarding

Growth opportunities

Supportive team

Job summary

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn their travel dreams into confirmed sailings. You'll blend destination knowledge, service, and consultative selling to match travelers with ships, itineraries, cabins, and onboard experiences.

You'll connect with clients via email, chat, and phone, turning inquiries into bookings with energy and a client-first approach.

Qualifications

• Interest in cruises and ocean travel.
• Sales, hospitality, customer-service or booking experience preferred—zero experience is welcome.
• Excellent written and verbal communication skills.
• Strong organization and ability to manage multiple quotes and client details.
• Comfort with technology and online booking platforms; training on the rest will be provided.

Responsibilities

• Connect with clients to understand destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons.
• Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy and a client-first approach.
• Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism.
• Resolve concerns quickly and confidently, helping clients from quote to embarkation and return home.
• Share insights—best sailings for families, romantic itineraries, ports, promotions.
• Build post-booking relationships that encourage repeat sailings and referrals.

Skills

Travel industry knowledge

Sales experience

Customer service

Excellent communication

Tech-savvy / online booking platforms

Tools

CRM systems

AI tools

Job description

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn their travel dreams into confirmed sailings. You'll blend destination knowledge, service, and consultative selling to match travelers with ships, itineraries, cabins, and onboard experiences.

You'll connect with clients via email, chat, and phone, turning inquiries into bookings with energy and a client-first approach.