Remote Cruise Planner - Turn Dreams Into Bookings

Elite Escapes; Charleston (SC); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive onboarding

Job summary

Elite Escapes is seeking a Remote Cruise Planner to turn travel dreams into confirmed sailings. You will blend destination knowledge, service excellence, and a consultative sales approach to match travelers with ships, itineraries, cabins, and onboard experiences.

From initial quotes to embarkation, you will handle inquiries via email, chat, and phone with energy and accuracy, aiming for repeat bookings and long-term client loyalty.

Qualifications

• Excellent written and verbal communication skills are expected.
• Strong organizational skills and ability to manage multiple quotes and reservations.
• Comfort with technology, online booking platforms, CRM systems, and AI tools is a plus; training will be provided.

Responsibilities

• Understand clients' destinations, budget, dates, group size, and cruise must-haves.
• Recommend cruise line, ship, itinerary, stateroom, dining package, and add-ons based on traveler needs.
• Convert inquiries into bookings via email, chat, and phone with energy and client-first approach.
• Explain cruise options, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle bookings, special requests, payments, upgrades, and pre-cruise questions with professionalism.
• Build post-booking relationships to encourage repeat sailings and referrals.

Skills

Communication skills

Organizational skills

CRM experience

Tools

CRM software

Job description

Elite Escapes is seeking a Remote Cruise Planner to turn travel dreams into confirmed sailings. You will blend destination knowledge, service excellence, and a consultative sales approach to match travelers with ships, itineraries, cabins, and onboard experiences.

From initial quotes to embarkation, you will handle inquiries via email, chat, and phone with energy and accuracy, aiming for repeat bookings and long-term client loyalty.